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Rentazon Community Rules

These Community Rules, together with our Terms of Service and Privacy Policy, constitute the agreement between you and Rentazon. Rentazon cannot be accessed without agreeing to adhere to our Community Rules. Please take these rules seriously and honor them in the spirit in which they are intended. We will do our best to enforce them consistently and fairly, and ultimately do what we think is best in each situation.

Rentazon Rentals

Renters

  • Respect all rentals items.
    Treat rentals items with respect and care.
  • Communicate clearly.
    Arrange pick up and drop off timing and location in advance. Let the owner know immediately if there is an issue with the equipment.
  • Do the paperwork.
    Practice good pick-up and drop-off procedures. Always use the checksheets.
  • Be yourself.
    Be honest about your identity. Don't impersonate someone else.
  • Keep it on Rentazon.
    Don’t try to take transactions or messaging outside the site. Don’t encourage others to breach our Terms of Use.
  • Respect all rentals items.
    Treat rental items with respect and care.

Owners

  • Keep it clean.
    Make sure all of your gear is tested, cleaned, and fully functional.
  • Commit to the rental.
    Only accept requests you intend to proceed with. Your renter is depending on you and your equipment.
  • Do the paperwork.
    Practice good pick-up and drop-off procedures. Always use the check sheets.
  • Be helpful.
    Renters will remember the extra care and effort you put in. Your service is your reputation.
  • Keep it on Rentazon.
    Don’t try to take transactions or messaging outside the site. Don’t encourage others to breach our Terms of Use.
  • Respect all rentals items.
    Don’t try to take transactions or messaging outside the site. Don’t encourage others to breach our Terms of Use.

Watch this video on how to avoid problems

General Community Guidelines

  • Be kind.
    Do not discriminate. Do not use profanities or obscene language.
  • Communicate clearly.
    Arrange pick up and drop off timing and location in advance. Let the owner/customer know immediately if there is an issue with a rental item.
  • Be respectful of everyone’s time.
    Be punctual. Show up to the pick-up or drop-off location when you’re supposed to.
  • Do the paperwork.
    Practice good pick-up and drop-off procedures. Always use the cheatsheets. Do not encourage others to breach our Terms of Use.
  • Keep it on Rentazon.
    Rentazon provides a secure messaging platform. Do not try to take transactions or messaging outside the site.

General Community Guidelines

Rentazon Rental Item Listing Conditions

Owners are responsible for setting accurate listing conditions and descriptions. Owners can set the following conditions:

  • Brand New
    A brand-new, unused, unopened item in its original packaging (where applicable).
  • Like New
    Pre-owned equipment, but appears as new. There are no signs of wear on the item.
  • Very Good
    Very minor cosmetic damage on the body of the equipment, but nothing that interferes with the functionality of the equipment. Equipment works perfectly.
  • Good
    Shows signs of use. Some cosmetic damage such as scrapes, scratches, or dings. Functions near perfect.
  • Acceptable
    Shows signs of heavy use. May have some minor functional issues, which must be clearly described.
  • For Parts
    Does not function as intended and is not fully operational. This includes items that are defective in ways that render them difficult to use, items that require service or repair, or items missing essential components.

Rentazon policies

  • Rental Cancellation Policy:
    Renters can cancel a Listing rental request before it is accepted, more than 48 hours before the start date, or within 2 hours of the request being accepted and the rental is fully refundable. If the Renter cancels within 48 hours of the rental pick-up date, they will receive a 50% refund. If the Renter cancels within 24 hours of the rental pick-up date, the rental is non-refundable. Rental cancellation fees are imposed at Owner's discretion.
  • Rental Pick-up & Drop-off Times:
    The Rental Process allows both Owners and Renters to set-up and agree on pick-up and drop-off time and date. Renters must pick up the rental item at the time, date and location that was agreed upon by both parties. Renters must also return the rental item at the time, date and location that was agreed upon by both parties. Late rental drop-off fees may apply if any item is returned later than the agreed upon date and time.
  • Late Rental Drop-off Fees:
    Rentals not dropped off on drop-off day and on the agreed upon time from both parties, or dropped on the agreed date but after the previously agreed upon time, are subject to late drop-off fees that equals a one day rental cost (including the “Community Fee” and any coverage option fees, such as the “Damage Waiver”) for the Listing. The Renter must immediately pay any late drop-off fee fees, which will be charged every 24 hours after late drop-off until the rental is returned to the Owner. Late rental drop-off fees are imposed at Owner's discretion.
  • Taking Rental Offline:
    The exchange of personal contact information before a rental request or offer has been accepted is not permitted. Any efforts to move rentals initiated on Rentazon off-site to avoid fees are strictly prohibited and may result in account suspension or termination. Any transaction initiated on Rentazon but completed off-site will not be protected by any of Rentazon’s policies or protections.